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Love Crosses Borders - International, Intercultural, Interracial Dating and Relationship Community - Logo

Love Crosses Borders

International • Intercultural • Interracial Dating

Frequenty Asked Questions

1. About Love Crosses Borders (LCB)

About Us

What is LCB?

Love Crosses Borders is a worldwide community highlighting and facilitating international, intercultural and interracial relationships. It is a community of those who believe love is colorblind. Love is not based on race, culture, class or where you were born. You can find our community online at our LCB Central by visiting www.lovecrossesborders.net. There you’ll find links redirecting you to our community pages as well.
You can also read the About Us page of our website to find more information about the creators of the LCB Community.


About LCB Community

Can I join the LCB Community?

By visiting the Dating Site you already made the first step in becoming a member of our community. You can join the Dating Site easily by clicking on the “Join Us Now” Button on the Home Page at www.lovecrossesborders.com.

You are also welcome to visit our LCB Central at www.lovecrossesborders.net. There you’ll find links redirecting you to our community pages as well.


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2. Registration

Sign Up

Why should I Sign Up for the Dating Site?

The Love Crosses Borders Dating Site allows you to find your matches internationally from various other cultures.

We are an intercultural, interracial and international Dating Site made for people willing to not only live outside of the box, but love. If you believe that geographical borders, pigmentation, sex or religion shouldn’t determine who you spend the rest of your life with, you are in the right place.


In addition to that we are doing a few things differently from other dating sites. For example:

  • Love Crosses Borders is not only a dating site, but also a huge community with literally thousands of international, intercultural, interracial couples and families. Our forums, groups and Facebook pages are an endless resource for advice and help.
  • LCB is not part of an affiliate program. Nor are we planning to have our own affiliate program. The majority of pages out there is part of affiliate programs, and yes, they have thousands of, more or less active, profiles, but many of the pages share the same databases. If you’re a member of LCB you’re a member of LCB. End of story. We will not share your data with other dating sites.
  • We are open for everyone on the globe.
  • We put special focus on having profile fields that suit a global and diverse audience.
  • We are strict about abuse of the site, spam, harassment, racism or other misconduct. And we will not hesitate to ban users who misbehave.
  • We will not display any advertisement on the page. Not even for the free members. Except maybe for our own LCB promotions and events. ;)
  • We will try to keep the site as clean as possible, by checking all profiles, throwing out fake or dead profiles, kicking out trolls, spammers or misbehaving members, offering picture and ID verification and making communication only available for serious, i.e. paying, members.
  • We offer payment through Western Union for those who cannot pay with other payment methods like credit cards or PayPal.
  • The membership subscription plans on LCB are non-recurring – in contrast to other sites that lure you into recurring subscriptions that keep on charging you if you don’t cancel on time. On LCB you pay for what you want and get what you want, not less, and especially not more. If you don’t renew your subscription on time your membership is simply being set to “Free Member” again.
  • We do not have a public search or quick search on the homepage, which non-members could use, unlike many other sites. Your profiles are only available to registered members, not to the public.
  • We will not publish your profile on Facebook without your consent. We ask you if we’re allowed to do so.

Also, we are constantly trying to improve the site and are very open to your feedback and ideas! Please don’t hesitate to contact us!


How much will Signing Up cost me?

Signing Up for the Dating Site is free. For being able to use our advanced Dating Features, you will require a premium subscription. You can find more details about the different memberships at the Pricing page.


How do I Sign Up for the Dating Site?

First, visit the Home Page of the Dating Site at www.lovecrossesborders.com with your Internet Browser. There, you’ll need to click on the “Join Us Now” Button, which is located at the center of the website. It will redirect you to the Sign Up Form, where you’ll be able to enter the information required for your profile creation.

Once you have completed the registration form on the website, you will receive a confirmation email along with a verification link you’ll need to follow. Once you followed the link, the sign Up process is completed.


What information do I need to provide when I want to Sign Up?

First, there are the basic login information we need in order to create your profile, such as username, email and password. The Dating site also requires you to reveal personal information about yourself and (later on) about your match.

If you’re concerned about the way we handle your personal information, please read our Privacy Statement


Sign In

How do I Sign In once I became a member?

Once you’re a registered member, simply visit our Dating Site at www.lovecrossesborders.com with your Internet Browser and enter your username and password into the “Sign In” Box at the left side of the website. Click on the Sign In button and you’ll be redirected to your personal member home page.


How do I recover my login information when I lost it?


Signing In doesn’t work. What can I do?

First, you should check if your browser is up to date and allows cookies as well as the execution of javascript.
Both are requirements for using the Dating Site, as stated in our Terms of Use.
We recommend using the latest version of Mozilla Firefox, Opera, Google Chrome, Safari or Internet Explorer, as all have proven to be capable of handling the Dating Site well.


You can check for browser updates by visiting the developer’s homepage.

Mozilla Firefox: Visit mozilla.org
Opera: Visit opera.com
Google Chrome: Visit google.com
Safari: Visit apple.com
Internet Explorer: Visit microsoft.com

For allowing cookies and the execution of javascript, you’ll need to check your browsers settings.



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3. Membership

Subscription

How do I subscribe for a premium membership?

With a free membership, you will be able to view all the content on the Love Crosses Borders Dating Site.


If you want to actively participate in serious Dating on our website you’ll need to subscribe for a premium membership.
The premium membership will unlock advanced features of interacting on the site as well as premium services for giving your profile an edge over others.


To subscribe, you need to visit the Subscription page of our website, select premium membership and procees with one of the payment options we provide. You can read the following sections of this FAQ to inform yourself about pricing and payment options.


How much does it cost?

For information about the costs of our premium membership visit the Subscription page of our website.


How do I pay?

There are two options for payments either by using PayPal or Moneybookers(Skrill).y
Both are serious and trusted gateways in the field of international money transfer.
For more information about the payment gateways visit their official websites

PayPal: Visit paypal.com
Moneybookers/Skrill: Visit moneybookers.com

Additionally, we offer payment via Western Union for membership subscriptions of 3 months or longer.
If you would like to pay via Western Union please send us an email to billing@lovecrossesborders.com with your name, username, full personal details and the desired membership plan and we will reply to you with more information.


Credits

What are Credits for?

Credits are necessary when you want to send Gifts to other members. Each Gift will cost a certain amount of Credits.
It ensures that Gifts are handled seriously and not send just for any occasion.


You can view your credits balance at your member home page and get more information about the costs of buying new credits on the Credits page of our website.
You will then have the option of choosing from various packages.


How do I buy Credits?

Simply open the Subscription Page of our website and click on the link that says “buy credits”.
Take me there!
You will then have the option of choosing from various packages.


Can I earn Credits?

Yes you can!
There are different scenarios in which you will receive Credits from us.
When you Sign Up for the Love Crosses Borders Dating site, an initial amount of Credits will be given to you.
Moreover, you can invite your friends to join our Dating site. When your friends successfully join our Page, a certain amount of Credits will be given to you.


Verification of my profile

What does verification mean?

On the Internet all people are anonymous. No one can tell if you’re really the person on your uploaded photos or the person you described in your profile on the Love Crosses Borders Dating Site.

That’s why we developed two features for giving you the option of verifying your identity.
These features will allow you to give your profile on our website a more professional touch, showing other members that you are taking Dating seriously.
This will make contacting you for other members easier as they know they can have a initial trust in your honesty.


You can read the next section of this FAQ if you want to learn more about the two features.


What are the different options to verify my profile?

The first feature is the profile picture verification.

The second feature is the ID verification.


How do I verify my photo?

You will need a premium membership as this feature is limited to subscribed members only.


First, you'll need to click on your profile picture in the left sidebar.
Take me there!
Afterwards, select your profile picture once again under the “uploaded photo” section. Your profile picture will then be displayed on the left side of the page.
Click on the link that says “Unverified” and you will be redirected to the profile picture verification form.
Now, you will need to request verification by clicking on the button that says “request verification” on the left side of the page. You will receive an email with a code.


Take a photo of yourself holding a sign that has the code clearly visible written on it.
Upload the photo on the same profile verification form as before by clicking on the button that says “upload” on the right side of the page. Complete the process by clicking on the button that says “send”.


We will then check if your verification is valid and inform you afterwards.


If you face problems during the verification process please feel free to contact us by visiting the Contact page of our Website or the Contact Us Topic of this FAQ.


How do I verify my identity?

You will need a premium membership as this feature is limited to subscribed members only.


Once you initially received premium membership, you will receive an email from us with exact details on how to verify your identity.

Unregister

How do I delete my profile?

If you want to terminate your membership at the Love Crosses Borders Dating Site you’ll need to visit your member home page and click on “edit profile” in the left sidebar.
Take me there!
You’ll find all the information you entered during profile creation and your time at the Dating Site.
Scroll down to the end of the page until you find the “profile unregister” link.
Clicking it will bring you to the unregister confirmation form, where you’ll be able to terminate your membership permanently.


Be aware that this process is irreversible and will delete all of your content, your profile and your membership status!


Also, if possible please state your reason for leaving the page permanently. We are always looking forward to making the Dating Site better for everyone.


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4. Member Home

Getting Started

I Signed Up. What’s next?

This is a guide for helping you out on how to start with your new profile on the Love Crosses Borders Dating Site.


Setting up my preferences

You should start over by setting the basic preferences.
This will define how the Dating Site operates for you and how Dating, the Community will work for you.
How do I set my preferences?


Setting up my profile page

Your profile page defines your look to others.
You should change its appearance to your liking.

How do I set up my profile page?


Edit my profile

Editing your profile is crucial for the matchfinding on the Love Crosses Borders Dating Site.
You should enter both personal information about yourself as well as information about your match.
How do I edit information about myself?
How do I edit information about my match?


Validate myself

The verification features allow you to give your profile on our website a more professional touch, showing other members that you are taking Dating seriously.
This will make contacting you for other members easier as they know they can have a initial trust in your honesty.
How do I verify my photo
How do I verify my identity?


Subscribing

Serious Dating on Love Crosses Borders is only possible by subscribing for a premium membership.
Subscribing will unlock various Dating and additional advanced features.
How do I subscribe for a premium membership?


Finding my match

You have various options of finding your match on the Love Crosses Borders Dating Site.

  • Visit the My Matches page
  • Search for members
  • Look for members photos
  • Send messages
  • Send virtual Gifts
  • Use the private Chat

Moreover, your profile sidebar offers you a quick overview about your matches, the members who viewed you, your neighbours and much more. Be sure to check it out!

Consider reading the specific topics of this FAQ on how to use the various Dating Features correctly.
Take me to the Dating topic.


Participate in the Community

  • Create your own blog
  • Comment on other members content

Status Box

What is the Status Box?

The Status Box gives you a quick overview about your membership on the Love Crosses Borders Dating Site. This includes your profile status (active, on hold), your membership details (subscription and credits left), and your status text.


What is my profile status and how do I change it?

Your profile status can be set to two states: active and on hold.
Active means your profile is live and interaction with other members and your matches are possible.
On hold means that you’re currently not available (for example when being on vacation). In this state no interaction with other members and your matches are possible.


What is my status text and how do I change it?

Your status text can be used as an indicator for other members to show them what you’re currently up to. It is shown whenever another member sees your profile as a result of a search and thus one of the first things that another member sees about you.
To change your status text, simply click on it in the status box and type in a new one. You can also use smileys for your status text.


How do I change my membership?

Your membership can be changed by subscribing for premium features.
This can be done on the Subscription page on the Love Crosses Borders Dating Site and is explained thoroughly in the “Membership” Topic of this FAQ.


Preferences of my profile

How do I set my preferences?

Preferences are used to set up some basic rules on how the Love Crosses Borders Dating Site operates with your profile. We recommend you to initially set your preferences after Signing Up for our site.
Simply visit your member home page and click on the link that says "preferences".
Take me there!


What does “Set private status” do?

Setting your profile to “private status” will hide your profile from all other members on the Love Crosses Borders Dating Site except for your friends.
It will offer you a maximum of privacy when browsing our site and is a premium feature reserved only for subscribed members.
Please keep in mind that this will also limit interaction for other members with you as they see you no longer. Once activated, you will need to find your matches on your own as they will no longer see you.


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5. My Profile

My Privacy and Visibility on LCB

What information do other members see?

Unless you switched your profile to “private” as described in the Member Home Topic of this FAQ, other member can fully see your profile.
By visiting the My Profile page of our website, you can see for yourself which information is displayed.
Sensitive information such as login data, email, payments, chat histories are kept locked away.


How can I protect my privacy?

The Dating Site as such requires you to give out information about yourself in order to be able to connect you with your matches. However, it is you who specifies how much information you want to reveal.


We recommend you to never give out vital, sensitive information. Not even to us.


Also, never ever give anyone on the Love Crosses Borders Dating Site your payment information.


Money transfer on our Website is handled by trusted and verified payment gateways (PayPal, Moneybookers); we don’t see any of your payment information and we don’t want to.

If any member on our website ever asks you for your bank/credit card information we urge you to instantly report that member to us so that we can stop his/her evil doing.


We also recommend you to read the Dating Safety page of our website including lots of advices when dating online.


How do I set my profile to “invisible”?

Simply visit your member home page and click on the link that says “hide profile” in the Status box.


I suspect someone for having unauthorized access to my profile. What can I do?

The first thing you should do is change your password.

We recommend you choosing a fictional string with a minimum of 8 characters, including capitals, numbers and special characters.
If you still suspect unauthorized access after having changed your password please feel free to contact us by visiting the Contact page of our Website or the Contact Us Topic of this FAQ.


Setting up my Profile page

What is the “my profile” page?

The “My profile” page is basically as overview of how other member see you. It includes the “about you” information you entered during the Sign Up process as well as your published content (Comments, Blog, Photos).


How do I set a background for my profile page?

You can set a background image or a background color for your profile page for others to see. Simply click on either “background image” or “background color” on top of the “my profile” page. A popup will appear allowing you to change your background image or background color.


What are components and how do I change them?

Components are content containers which will show various kinds of additional information on your “my profile” page.
Available components are:

  • Friends
  • Photo Albums
  • Gifts
  • Map

You can add components by clicking on the button that says “Add Component” on your “my profile” page.
You can deactivate components by clicking on the red X in the upper right corner of a component.
Keep in mind that some components are required the be on your “my profile” page and cannot be removed.
You can also drag components with your mouse to choose a position on your “my profile” page where you want them to be. Simply click on the red title text of a component and keep the left mouse button pressed while moving them around.


Edit profile

How do I edit information about myself?

Simply click on the link in the sidebar that says "edit profile". Afterwards, you can change and add various information about yourself.


How do I edit information about my match?

Simply visit your member home page and click on the link in the sidebar that says "edit profile".
You will be facing your profile information now. Click on the link that says "About my match" to switch to the my match section where you can specify information about your match.


Photos

How do I change my profile picture?

For changing your profile picture, you’ll need to click on the thumbnail in the left sidebar. You will then be redirected to the profile picture changing form.


How do I rotate photos?

You may experience that your picture is displayed sideways (for example when you uploaded your picture with a mobile device).
On your "member home" page, click on the link that says "My Photos". Select the picture you want to turn. When you hover with the mouse over the picture, 2 green arrows will be displayed which can be used for turning the picure clockwise or counterclockwise.
If you edited your profile picture, don't forget to click on the link that says "make profile picture".


How do I limit access to a photo or to an album?

Whenever you upload an photo or manage your photo albums, you can select the target group of the photo/album. Simply select from one of the three options.

  • Public
  • Friends only
  • Password protected

Creating and managing my blog

What are blogs and how do they work?

Blogs offer members the option of publishing creative content on their profile. Each member with a premium membership subscription can create and manage his/her own blog.
You can view and comment on other members blog by visiting either their profile page or the Blogs page of our website.


Notes about myself

What are notes about myself?

“Notes about myself” is basically a text you create where you can freely describe yourself or something you think is of interest concerning yourself.
The “notes about myself” will be displayed on your “my profile” page under your details.
Please keep in mind that everybody can read the “notes about myself” you created unless you set your profile to private status as described in the Member Home Topic of this FAQ.


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6. Community

Friends

What are friends?

Friends on the Love Crosses Borders Dating site are people you added because you learnt to trust them or because you know them personally.
Friends always see your profile, even when set to private.
Please keep in mind that you should only add trustworthy members as friends.


How can I invite somebody to LCB?

You can invite somebody to the Love Crosses Borders Dating site by visiting your member home page and clicking on the link that says “Invite Friends”.
You can that add the emails of people you want to invite and type in a short personal message.


My Neighbours

What are My Neighbours?

Neighbours are people around and close to your location. On the Love Crosses Borders Dating Site you can filter Neighbours by Country, State and City.
This allows you to quickly find possible matches close to your location.


Blogs

How do I subscribe to a blog?

Simply visit the Blog you want to receive news about and select “subscribe” at the bottom of the blog posts.
You will then receive updates per email about new published content on this blog.


How can I report bad content in blogs?

Every blog post has a button that says “report” adherent to it. Simply click the button and please don’t forget typing in the exact reason why you think the content is inappropriate.
We will look into your report as soon as possible and take further steps if necessary.


Writing in general

How do I send messages to other members?

There are many options of sending messages to other members.

  • You can go to your mailbox and select “new message” and then manually enter recipient, subject and the content for your message
  • You can visit a members profile and select “Send message” from the Action box under their profile picture.
  • You can answer any incoming message by simply clicking on them and selecting “reply”.

Can I send more than simple text?

Yes, on the Love Crosses Borders dating Site it is possible to send links within private messages, as well as sending gifts to members. The process of sending gifts is explained in the “Gifts” Topic of this FAQ.
Moreover, you can use BBCode and Smileys to improve your messages style. A manual on how to use BBCode is described in the following topic of this FAQ.


What is BBCode and where/how do I use it?

BBCode allows you to add more style to your text. When you write a text you will find a box with various options which allows you to use different effects.
There are general text effect such as making the text blod or italic, giving the text some neat colouring and a bigger size, as well as advanced effect such as styling the background and adding images to your text.
We recommend you to try the variety of effects yourself


Tags

What are Tags and how do they work?

Tags are keywords which can be used to find content matching with them easily.
If you click on a tag all content which has to do with the keyword will be shown


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7. Dating Features

Search Members

My search returns very few results. What's wrong?

The search form includes various filters which can be set. This means that only member matching with all the information you entered are displayed after you requested the search.
We recommend you trying to ease up filtering by only setting the most important information.


Member Profiles

How do I contact other members?

There are various options of contacting other members on the Love Crosses Borders Dating Site.
You can:

  • Send private messages
  • Enter private chat with someone
  • Comment on another members blog
  • Play Games with other members
  • Bookmark members for contacting them later
  • Take notes about a member

How can I view other member’s photos?

You can either view a members photo gallery by visiting his/her profile page or you can show all members photos on LCB by visiting the Photos page.


Private Chat

How do I chat with another member in private?

Simply visit the members profile and click on the button that says “start private chat”. A new window will pop up where you can type in your messages.


Why can’t I start the private chat with certain members?

Some members may have deactivated private chat for their own reasons.
Additionally, private chat is only available for subscribed members.


How do I block certain members from chatting with me?

Simply visit the members profile page and click on the button that says “block”.
Please keep in mind that this will deny the member from contacting you completely.


How do I deactivate the private chat completely?

On your member home page click on the link that says “Preferences”. You will find the option “Disable Private Chat button” which allows you to completely deactivate the private chat.


Gifts

Where do I find sent and received gifts?

To view gifts you received, simply visit your profile page and scroll down until you find the “my gifts” component. If the box is not shown, you need to activate it first.
View the “Setting up my Profile page” topic of this FAQ on how to activate components on your profile page.


Sent gifts can be viewed under the “sent” section of your mailbox.


How do I send a gift to another member?

Simply visit the members profile page and click on the button that says “send gift”. A window will pop up showing all the gifts we offer, an input field where you can type a short text and your credits balance.


Why can’t I send a gift?

If you experience this kind of limitation, your credits balance is too low for sending gifts.


How much does sending a gift cost?


Bookmarks and Notes

What are bookmarks and how do they work?

On the Love Crosses Borders Dating Site you can bookmark members you find the most interesting and appealing to you. This can be done by visiting a members profile page and clicking on the button that says "bookmark".


What are notes and how do they work?

Notes are cool


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8. Finding Matches

About Myself

How do I edit information about myself?

Simply click on the link in the sidebar that says "edit profile". Afterwards, you can change and add various information about yourself.


Why do I need to reveal so much background information about myself?

The Love Crosses Borders Dating Site requires you to reveal personal information in order to be able to find your matches. The more information you reveal ybout yourself, the better the matchfinding works


Why is it important to be honest about myself?

It is important for finding a real match for you. Invalid information will lead to a maloperational matchfinding.
Moreover, being honest is important when making contact with your matches and getting to know your matches. Lying about yourself won't lead to other members trusting and wanting to date you.


About my Match

How do I edit information about my match?

Simply visit your member home page and click on the link in the sidebar that says "edit profile".
You will be facing your profile information now. Click on the link that says "About my match" to switch to the my match section where you can specify information about your match.


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9. Dating Help

Making contact

How do I make first contact?

There are various options of contacting other members on the Love Crosses Borders Dating Site.
You can:

  • Send private messages
  • Enter private chat with someone
  • Comment on another members blog
  • Play Games with other members
  • Bookmark members for contacting them later
  • Send a virtual gift

Dating Safety

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10. Troubleshooting

Bug Reporting

Something on LCB.com is not working. What can I do?

First, you should check if your browser is up to date and allows cookies as well as the execution of javascript.
Both are requirements for using the Dating Site, as stated in our Terms of Use.
We recommend using the latest version of Mozilla Firefox, Opera, Google Chrome, Safari or Internet Explorer, as all have proven to be capable of handling the Dating Site well.


You can check for browser updates by visiting the developer’s homepage.

Mozilla Firefox: Visit mozilla.org
Opera: Visit opera.com
Google Chrome: Visit google.com
Safari: Visit apple.com
Internet Explorer: Visit microsoft.com

For allowing cookies and the execution of javascript, you’ll need to check your browsers settings.


If you experience continuous problems with the Dating Site please contact us with a detailed description of the problem.

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11. Contact Us

Contact the LCB Team

How can I contact the LCB Team?

Simply visit the Contact form of our website and enter recipient, subject and your message.
Please use the english language for contacting us.


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